Refund Policy for ScaleLeadMedia

1. Policy Purpose

This Refund Policy describes the terms under which Nuha Web Studio provides refunds for digital marketing and website services, including lead generation, paid advertising, web design, SEO, social media management, CRM automation, branding, and related consulting.

2. Business Information

Business Name: ScaleLeadMedia
Contact Name: Fathima Nuha
Address: 66/23 C, broomhill estate, thihariya kalagedihena
Email: hello@nuhastudio.com

3. Nature of Services

Our services are primarily digital and performance-based, and include strategy, creative production, campaign setup, optimization, communication management, and technical implementation. Because work often starts immediately after onboarding, refund eligibility depends on delivery stage and completed effort.

4. Eligibility for Refunds

• Full refund may be considered if cancellation is requested before any strategic or production work begins.
• Partial refund may be considered if some work has started, based on documented milestones and hours completed.
• No refund is available for fully delivered services or completed project phases approved by the client.

5. Non-Refundable Items

• Completed strategy sessions, audits, or consultation calls.
• Ad spend paid directly to third-party platforms (Meta, Google, etc.).
• Third-party tools, subscriptions, domains, hosting, or software charges.
• Completed creative assets delivered to the client.
• Monthly service periods already rendered.

6. Refund Request Timeframe

Clients must submit refund requests within 7 calendar days of the relevant payment date or service milestone delivery, whichever applies. Requests made after this period may not be eligible unless required by applicable law.

7. Refund Review Process

• Email your request to hello@nuhastudio.com with payment details and reason.
• We acknowledge receipt and review project records and delivery status.
• A decision is shared by email, typically within 5 to 10 business days.
• If approved, refunds are issued to the original payment method used at checkout.

8. Processing Time

After approval, refund processing is initiated promptly. Processing times vary by payment provider and financial institution. For PayPal transactions, posting time depends on PayPal and the recipient account status.

9. Chargebacks and Payment Disputes

We encourage clients to contact us first to resolve concerns quickly and fairly. Unauthorized or abusive chargebacks may result in suspension of services and submission of service evidence, communication history, and delivery records during dispute resolution.

10. Subscription and Retainer Services

For recurring monthly services, cancellation must be requested before the next billing cycle. Fees already billed for an active cycle are generally non-refundable once service work for that cycle has started.

11. Policy Changes

We may update this Refund Policy to reflect operational, legal, or service changes. Updated versions are posted on this page with the effective date.

12. Contact for Refunds

Refund and billing inquiries:
Fathima Nuha
ScaleLeadMedia
66/23 C, broomhill estate, thihariya kalagedihena
hello@nuhastudio.com